Privacy Policy
Privacy Policy
Vibrant Occasions (Papier Ventures Inc.)
Last Updated: May 15, 2026
We want your event to be a success — and that starts with being transparent about how we handle your personal information. Please take a moment to read this Privacy Policy so you know exactly what we collect, how we use it, and what rights you have.
If you have any questions, we’re always available at [email protected] or by phone at 905-283-3664.
1. Who We Are
Vibrant Occasions is operated by Papier Ventures Inc., a company incorporated in Ontario, Canada. We are a full-service event and party rental company based in Scarborough, Ontario, serving the Greater Toronto Area and Ottawa.
Contact Information
Toronto/GTA
[email protected]
905-283-3664
Ottawa
[email protected]
613-443-9595
Website
https://vibrantoccasions.ca
2. Consent
By submitting a quote request, booking inquiry, contact form, or otherwise interacting with our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice.
3. What Information We Collect
When you interact with Vibrant Occasions — whether through our website, phone, email, WhatsApp, social media, or in person — we may collect the following information:
a) Booking & Inquiry Information
Full name
Email address
Phone number
Event date, time, and location
Type of event and rental equipment requested
Delivery address
Special instructions or notes
b) Payment Information
Billing name and billing address
Invoice and transaction history
Payment details processed securely through third-party payment providers
We do not store full credit card numbers on our own systems.
c) Communication Records
Emails
WhatsApp messages
SMS communications
Phone call notes
Customer support inquiries
d) Website Usage Information
IP address
Browser type and device information
Pages visited and time spent on our website
Referral source
Cookie and analytics data
e) Photography & Event Media
Subject to your consent, we may photograph or record event setups, rental equipment, and installations for use in our portfolio, website, and social media channels.
4. How We Use Your Information
We collect and use your information for legitimate business purposes, including:
Preparing quotes, invoices, and rental agreements
Processing bookings and payments
Coordinating delivery, setup, and pickup
Communicating regarding your event or rental
Providing customer support
Improving our services and website performance
Sending promotional offers or marketing communications (with consent where required)
Maintaining legal and accounting records
Complying with applicable laws and regulations
5. Marketing Communications & CASL Compliance
We comply with Canada’s Anti-Spam Legislation (CASL).
We will only send marketing or promotional communications if:
You have expressly consented, or
You are an existing customer and applicable laws permit implied consent
You may unsubscribe at any time by:
Clicking the “Unsubscribe” link in any marketing email, or
Emailing [email protected] with the subject line “Unsubscribe”
Please note that opting out of marketing communications does not affect transactional or service-related messages regarding active bookings or rentals.
6. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share information only in the following limited situations:
a) Service Providers
We work with trusted third-party providers including:
Payment processors
Email platforms
Scheduling software
Website hosting providers
Analytics providers
These providers may access information only as necessary to perform services on our behalf and are required to safeguard your information.
b) Analytics & Advertising Services
We may use:
Google Analytics
Google Tag Manager
Meta (Facebook) Pixel
Google Ads Remarketing tools
These technologies help us understand website traffic and improve advertising effectiveness.
c) Legal Requirements
We may disclose personal information if required by law, court order, legal proceeding, or governmental authority.
d) Business Transfers
In the event of a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of that transaction.
No mobile or SMS information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent data will not be sold or shared.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.
Types of Cookies We Use
Essential Cookies
Required for core website functionality.
Analytics Cookies
Used to analyze website traffic and visitor behavior through tools such as Google Analytics.
Marketing Cookies
Used for advertising and remarketing purposes through services such as Meta Pixel and Google Ads.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
For more information about cookies, visit:
https://www.aboutcookies.org
8. WhatsApp & SMS Communications
We provide customer support and booking assistance through WhatsApp and SMS communications.
When communicating with us through these channels:
Messages may be stored by third-party messaging providers such as Meta/WhatsApp
Communications are used solely for customer support, booking coordination, and service-related communication
We do not send unsolicited SMS or WhatsApp marketing messages without consent
9. Photography & Event Media
As outlined in our Terms & Conditions, Vibrant Occasions may photograph or record rental equipment, installations, and event setups for marketing and portfolio purposes.
We make reasonable efforts to focus on:
Event décor
Rental setups
Equipment installations
If you do not want your event or property photographed, you must notify us in writing prior to your event date. We will reasonably accommodate opt-out requests whenever possible.
10. Data Storage & International Transfers
Some of our service providers may process or store personal information outside of Canada, including in the United States.
As a result, your information may be subject to foreign laws and accessible to foreign governments, courts, or regulatory agencies under applicable laws.
We take reasonable steps to ensure that third-party providers maintain appropriate safeguards for your information.
11. Data Retention
We retain personal information only as long as necessary for business, legal, accounting, or regulatory purposes.
Typical retention periods include:
Booking and invoice records: minimum 7 years
Marketing consent records: duration of subscription plus up to 3 years
Website analytics data: up to 26 months
General customer correspondence: up to 3 years
12. Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect personal information, including:
Secure HTTPS website encryption
Restricted internal access to customer information
Use of reputable PCI-compliant payment processors
Password-protected systems and accounts
While we take reasonable precautions, no system or method of transmission over the internet can be guaranteed completely secure.
13. Data Breach Notification
If a privacy breach occurs involving personal information under our control that creates a real risk of significant harm, we will notify affected individuals and applicable regulatory authorities as required by Canadian law.
14. Your Rights Under PIPEDA
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:
Request access to personal information we hold about you
Request corrections to inaccurate information
Withdraw consent for certain uses of your information
Request deletion of information where legally permitted
To make a request, please contact us:
Email: [email protected]
Phone: 905-283-3664
We will respond within a reasonable timeframe and in accordance with applicable laws.
15. Children’s Privacy
Our services are not directed toward individuals under the age of 16.
We do not knowingly collect personal information from children without appropriate parental or guardian consent.
16. Third-Party Links
Our website may contain links to third-party websites including social media platforms and review sites.
We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites independently.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, or legal requirements.
When updates are made, the “Last Updated” date at the top of this page will be revised.
18. Contact Us
If you have questions, concerns, or privacy-related requests, please contact us:
Vibrant Occasions (Papier Ventures Inc.)
Toronto/GTA
[email protected]
905-283-3664
Ottawa
[email protected]
613-443-9595
+1 416-255-3456
Website
If you believe your privacy rights have been violated, you may also contact the Office of the Privacy Commissioner of Canada.
We are committed to responding to privacy inquiries within 45 days.